Lake Como is one of Europe’s most stunning destinations, based in a tranquil area of Northern Italy. The region provides lots of opportunity for outdoor living and lifestyle and very many attractive but still uncrowded spaces and villages for you to stay. A feature which has become even more appealing as we all deal with the Covid-19 restrictions.
During this time, it’s important to keep everyone’s health and safety in mind. So, we’ve created a set of mandatory Covid-19 safety practices for our business and our guests, based on guidance from the World Health Organization and the US Centers for Disease Control. We would also recommend that you familiarise yourself with general health and safety guidelines for COVID-19 safety, and continue to monitor applicable Government travel restrictions, following all national and local guidelines.
Safety measures for guests, hosts & staff
Masks & Social Distancing
All hosts and guests must agree to:
- Wear a mask or face covering when interacting in person
- Maintain a distance of 6 feet (2 metres) from each other at all time
Safety measures at our Front Desk
To ensure your protection, we will:
- Control movement in and out of office entrances
- Maintain social distancing between guests and the LoveComo team
- Have hand sanitizer stations at our arrivals office
- Always greet you in masks or face-shields
- Ask guests to wear a mask or shield before stepping into our office
- Disinfect regularly any areas that are frequently touched
- Encourage payments by bank card
Safety measures taken by LoveComo team
- Visors and/or masks to be worn by all our team
- Hand sanitizer be used regularly with a rigorous hygiene protocol
- Temperature of staff member will be taken before starting duty
- There will be no car-sharing with guests
Safety measures for our properties
Hygiene measures in our properties
- Deep clean of all rooms with high touch points cleaned with industrial grade peroxide disinfectant + antibacterial spray
- Disinfecting of TV remote controls
- Disinfecting of keys
- Washing bed linen at 60°C+ (140°F), press drying sheets, pillowcases, mattress protectors, towels, duvet and covers at 180°C (356°F). tumble drying sponges, duvets, blankets, bags and textile covers at 160°C (320°F.)
Step 1: Prepare
Proper preparation can help our team clean more efficiently and more safely. We agree to:
- Ventilate the space before and during cleaning, when possible
- Use disinfectants approved by local regulatory agencies for use against Covid-19
- Always read the directions and warnings on the cleaning products carefully
- Wash or disinfect hands, and wear a mask and gloves while cleaning
Step 2: Clean
Cleaning is when you remove dust and dirt from surfaces such as floors and worktops. We agree to:
- Sweep, vacuum, dust, and/or mop areas before sanitising
- Wash all dishes and laundry at the highest heat setting possible
- Wipe down hard surfaces with soap and water
Step 3: Sanitise
Sanitising is when you use chemicals to reduce the number of bacteria on surfaces such as doorknobs and TV remotes. We agree to:
- Spray high-touch surfaces in each room with an approved disinfectant spray
- Let the disinfectant sit for the length of time specified on the product label
- Allow the surface to air-dry
Step 4: Check
We like to check that work is completed to a high standard. We agree to:
- Refer to the best practices in each property checklist to make sure that all areas are cleaned and sanitised between each stay
- Share these requirements with our arrivals team and cleaning professionals
- Ensure our professional cleaning team are trained in the correct use of products
Step 5: Reset
To help prevent cross-contamination, it's important we finish cleaning and sanitising a room before replacing items for the next guest. We agree to:
- Wash our hands and replace gloves before replacing guest supplies, linen, and consumables
- Safely dispose of or wash cleaning supplies and protective gear
- Not re-enter a room once it’s been sanitised and prepared
- Empty and/or clean our equipment (e.g. vacuum cleaner, microfibre cloths) between each guests stay