Terms & Conditions

Please read the booking conditions carefully. You must agree to these before completing the booking form.

Reservations for accommodation are accepted by LoveComo, on behalf of the property owners, on the following conditions:

Your Booking Contract

1. The contract of hire is between the hirer (guest) and the property owner.
2. The contract of hire is deemed to have been made once a deposit of 25% of the accommodation price (or total amount if within 35 days of arrival has been paid and confirmation of booking has been despatched by LoveComo to the guest. 
3. The balance payment is due 35 days before your arrival. If the balance is not received by the date due on the booking confirmation, LoveComo, at their discretion, reserves the right to make the property available for re-booking. This does not release the guest from their obligation.

It is possible to secure bookings by telephone using a Credit, Debit Card or Internet Bank transfer.

The following payment methods are accepted:

4. Occupying the Property

1. Properties are available for occupation from 3pm (occasionally later) on the first day of the holiday and must be vacated by 10am on the last day. If for any reason you wish to vary these, and we can accommodate you – we are happy to do so. Please email us to request this: moc.omocevolobfsctd-7652b1@ofni
2. The licence from the owners shall permit the guest and members of the guest’s party as shown on the booking confirmation (but no one else) to occupy the property for holiday purposes only.
3. Should you wish to use properties for any other purposes – e.g.; workshops, photoshoots, branding, content creation and collaborations – you will need to request permission prior to booking. Please email us at moc.omocevolobfsctd-31c789@ofni
4. No more than the maximum number of persons stated in the brochure or website property description may occupy a property unless by prior written agreement with LoveComo. Extra charges may be applicable. Owners reserve the right to refuse admittance if this condition is not observed.
5. Gatherings, large or small, for parties or other life events such as weddings or stag/hen-dos, are not permitted unless otherwise agreed with LoveComo and the property owner.
6. The owners and LoveComo reserve the right to revoke or refuse prior to, or during the stay, any booking from parties which they consider to be unsuitable for the property.
7. Due respect and consideration to neighbours must be observed at all times.
8. Large group bookings may only be accepted by special arrangement.
9. You must be 18 years old at the time of booking and have the legal capacity and authority to book the holiday as the lead name. We reserve the right to charge additional security deposits for those under 25 years of age. These will of course be duly refunded providing the property is returned in the original condition.
10. The guest may only bring such pets as are mentioned on the booking confirmation. Assistance dogs, which will not be charged, must also be listed on the booking confirmation.
11. Our properties are non-smoking/vaping and no candles to be used within.

5. Included Amenities

1. Bed linen, towels, tea towels are provided in the costs. Additionally, you may reserve at the time of booking the following: - cots/travel cots, cot linen & highchairs, an extra cost can occur.
2. Utilities to all properties (where included) are strictly for the day-to-day running of the property and the appliances in situ at the property as provided by the owners as part of the rental hire. This excludes all large, hired appliances, such as inflatable hot tubs, air conditioning units not installed in the property - which are not permitted. Electric car charging is also not permitted, and a fee will be payable. Small, every day appliances brought from home, such as hairdryers, coffee machines and mobile phone/laptop/tablet chargers, are permitted as part of your hire agreement, but must be safe to use, be in good condition and have the relevant Kite Marks and safety standards.

6. Damages & Security Deposits

1. The guest must keep the property clean and in good order and will be responsible for any damages or breakages. During the period of occupation, the guest is responsible for the care of the property and its contents.
2. LoveComo reserve the right to advertise on behalf of the owner a security deposit. Standard procedure is that this deposit will be refunded to the guest during the week following the holiday, but that a deduction will be made for any breakages or damages done to the property or if it is not left in a clean and tidy condition, including correct rubbish/waste disposal, dog mess removal or any untoward expenses. Where LoveComo advertise the requirement for a security deposit to be collected and administered by the owner, they do so as agents. LoveComo cannot act as arbitrator in any dispute between the owner and the guest over the security deposit. Such disputes shall be settled directly with the owner, for whose actions LoveComo cannot accept responsibility.
3. Even in cases where no security deposit has been taken, LoveComo reserves the right to seek financial recompense on behalf of the owner if the property is left in a less than satisfactory manner (for additional cleaning, clearing of dog mess, disposal of rubbish and careless damage).

7. Pets

1. Pets are permitted only where indicated.
2. The guest may only bring such pets as are mentioned on the booking confirmation.
3. A weekly charge will be made per pet.
4. Assistance dogs, whilst free of charge, must be listed on the booking confirmation.
5. Pets must be house trained, clean, up to date with flea prevention treatment, well behaved, kept on a lead at all times and never be left unattended in the property, unless by prior, private arrangement with LoveComo. They are not permitted in the bedrooms or on any furniture in the property. Neither the agents nor the owners can accept responsibility for their safety.
6. “No Pets” in a description may not guarantee that pets have never occupied the property.

8. Booking Transfers

1. Once a booking has been confirmed by LoveComo it can only be changed to either another property or different dates by treating the original booking as a cancellation (see Para 11). A £50 re-booking charge will be payable. The choice of property is ultimately the responsibility of the guest.

9. Personal Liability

1. Neither LoveComo nor the owners shall be liable to the guest or any member of the guest’s party for any injury, loss or damage to their property or person, however caused.
2. Guests should ensure that all personal possessions are removed on departure from the property. LoveComo, owners and caretakers reserve the right to dispose of any guests’ personal belongings after the departure day of the guests from the property without further reference to the guests. See General Information para J.

10. Owner/Agent Cancellation

1. LoveComo reserve the right to refuse any booking and to cancel on behalf of the owner any booking already made if the property is unavailable (e.g. through fire, flood etc.) for any reason whatsoever subject to a full refund of all monies paid. Neither LoveComo nor the owner shall be under any other liability if such cancellation occurs. (Note: In the unlikely event of a cancellation, LoveComo will make every possible effort to secure alternative accommodation if required).

11. Guest Cancellation

Our cancellation terms are as follows:

1. The guest may cancel within 30 days prior to arrival, and will receive a full refund minus 5% of the amount paid as to cover cancellation fees.
2. Balance payments are due no less than 35 days prior to arrival.
3. If you cancel within 30 days of your arrival, we are unable to refund any part of your payment.

12. Force Majeure

1. We cannot accept liability or responsibility for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, livestock, epidemics, acts of any government, or public authority, changes imposed by re-scheduling of airlines, ferries or any event outside our control. 

13. Property Descriptions & Pricing

1. LoveComo cannot be held responsible for any perceived inadequacies in any of its properties. Property descriptions, images and all details written (and verbal) on our websites are given in good faith and are believed to be correct, but their accuracy cannot be guaranteed. We reserve the right to amend our property details, images and prices quoted on the internet due to error or omission.

14. Utilities Disclamer

1. Neither LoveComo or owners can be held responsible for any 3rd party breakdowns, malfunctions or cuts of utility services such as electricity, gas, water supplies, sewage disposal although every attempt will be made to remedy a problem where possible should it occur.
2. In the case of television and telecommunications (mobile reception, wifi/broadband, telephone etc.) neither LoveComo nor owners can be held responsible for the services to the properties. While LoveComo and owners expect these services to be operating as normal for all guests’ enjoyment these can be subject to interruptions especially in rural areas. Every line of enquiry will be made with the provider in an effort to resume service, but no refund or relocation will be considered for interruptions to telecommunications or television.

15. Complaints Procedure

1. LoveComo have carefully inspected the standard of facilities in all properties but cannot accept responsibility for any changes made by the owner since the inspection, or failure by the owner to keep the property dry, clean and in good repair. In the unlikely event of a complaint the guest should immediately contact the owner or caretaker. If a satisfactory solution is not attained the guest should contact LoveComo immediately, whereupon LoveComo will endeavour to resolve the problem amicably.
2. Any dispute arising out of the booking will be between the guest and the owner. LoveComo shall not be liable for any claims by the guest or the property owner.
3. No complaints can be considered after departure from the property. 
4. In the unlikely event of a serious complaint LoveComo reserves the right to refer it to arbitration under the auspices of the Holiday Home Association (HHA).

16. Legal

1. In the event of any dispute between the parties it shall be referred to the jurisdiction of the English Courts only and any action shall be heard in the Court for the area in which the property is situated. Any contract shall be governed by English Law and interpretation. 
2. All photographs and property descriptions are the property of Toad Hall Cottages and cannot be used for any purpose whatsoever by any other party unless by prior written authority of Toad Hall Cottages.

These booking conditions supersede all previous issued.